Business Education – Customer Service
This course provides instruction in the basic principles of customer service including knowledge of identification and classification of customer service, technology literacy related to customer service, the human relations, leadership, organization, and communication skills necessary for success in the customer service industry, and the terminology unique to customer service.
The purpose of this program is to prepare students for entry-level employment in customer service occupations such as customer services representative, customer services advisor, public relations specialists (information and advice), customer conveniences consultant (service desk, telephones, waiting rooms, etc.), and all other service sales occupations. The program is designed to prepare students for employment in the specialists positions involving customer service activities in all industry areas of marketing and in all institutions of marketing (retail, wholesale, services) or to provide supplemental training for persons previously or currently employed in these occupations.
Classes are offered at Goodwill Industries of South Florida Incorporation. Click on satellite centers for specific details on class schedule.